9bt FAQ —
All your questions, answered right here

No, each person may only open one 9bt account. Creating multiple accounts violates 9bt's terms and conditions, and both accounts may be permanently closed as a result. If you have an issue with an existing account, please contact our support team directly.

on the login page Click the "Forgot Password?" link. Enter your registered mobile number or email — a 6-digit OTP will be sent to you. Use the OTP to set a new password. The whole process takes under 2 minutes. If the OTP doesn't arrive, check your spam folder or contact support.

KYC (Know Your Customer) is the process of verifying your identity. You may need to upload a photo of your National ID or passport for large withdrawals or account verification. This keeps your account secure and helps prevent fraud. KYC verification is typically completed within 24 hours.

Yes, though for security reasons this cannot be done directly. You'll need to contact our Live Chat support and complete an identity verification. The support team typically takes 1–2 business days to process the request.

9bt currently supports deposits via Mobile Banking, Nagad, Rocket, bank transfer, Visa/Mastercard, and cryptocurrency (Bitcoin, USDT). Mobile banking methods are the fastest — your balance is usually credited within 5 minutes.

The minimum deposit on 9bt is BDT 200 and the maximum single deposit is BDT 500,000. Limits may vary depending on the payment method. For Mobile Banking or Nagad, the maximum per transaction is BDT 25,000. Use bank transfer for larger amounts.

Withdrawals are typically processed within 15 minutes to 24 hours. Mobile banking withdrawals on KYC-verified accounts are the fastest — often completed within 15 minutes. Bank transfers may take 1–3 business days. Processing may take a little longer on weekends and public holidays.

9bt does not charge any fees on deposits or withdrawals. However, your payment provider (such as Mobile Banking or your bank) may apply their own transaction fees — this is outside 9bt's control. Network fees apply to crypto withdrawals.

Common reasons for a rejected withdrawal include: incomplete KYC verification, unmet bonus wagering requirements, or incorrect payment details. Start by checking your KYC status in account settings. If the issue persists, contact our support team via live chat — they typically respond within 5 minutes.

As a new member Register after registering, the welcome bonus is automatically added on your first deposit. No bonus code is needed. However, to withdraw winnings from bonus funds, you must meet the specified wagering requirements. Full terms and conditions Terms and Conditions on the page.

Log in to 9bt every day and you'll automatically earn a Daily Login Bonus. Log in 7 days in a row to unlock a special Weekly Bonus that may include free spins and cash rewards. Missing a day resets your streak, so make it a habit to log in daily.

Yes, if you'd prefer not to receive a bonus, you can cancel it from Account Settings. However, once a bonus is cancelled, it cannot be reclaimed for that deposit. Without an active bonus, you're free to withdraw your balance at any time. If you have any questions, feel free to ask via Live Chat.

9bt has over 500 games, including Slot Games, Live Casino ( Baccarat, Roulette, Blackjack), Sports Betting, Fish Game, Betting and much more. In the game lobby View all games in one place.

RTP (Return to Player) is the percentage of total wagers a slot game pays back to players over time. For example, a 96% RTP means an average return of BDT 96 for every BDT 100 wagered. Most slot games on 9bt have an RTP between 95% and 98%. A higher RTP means better long-term winning odds.

Yes, all 9bt games are fully playable via mobile browser and app. Our platform is built on HTML5 technology, so it runs smoothly on both Android and iOS devices. For the best experience, 9bt App Download is recommended.

9bt's Sports Betting The Sports Betting section covers cricket, football, tennis, badminton, kabaddi, e-sports, and 30+ other sports. Live betting is available for major events including IPL, the Cricket World Cup, and the Premier League.

Yes, 9bt protects all your personal information with 256-bit SSL encryption. Your data is never sold or shared with third parties. Our full privacy policy here for your reference.

After logging in, go to Account Settings and click the "Security" tab. Enable the "Two-Factor Authentication" option there. Choose between Google Authenticator or SMS OTP on your mobile. With 2FA active, every login will require an additional verification step — making your account significantly more secure.

If you notice any suspicious activity on your account, change your password immediately and enable 2FA. Then notify our support team via live chat or email. We will investigate and take action within 24 hours.

9bt app from our Download Page directly. Android users can download and install the APK file. iOS users are recommended to use the "Add to Home Screen" option in Safari browser.

This is normal. Because the 9bt app is not on Google Play, Android phones display this warning. Go to Settings → Security → "Install Unknown Apps" and enable it, then try installing again. You can turn the setting back off after installation for added security.

Start by closing the app and reopening it. If that doesn't help, restart your phone and clear the app cache (Settings → Apps → 9bt → Clear Cache). Make sure your internet connection is stable. If the issue persists, Download Page to install the latest version.