9bt places the highest priority on protecting your personal data. This Privacy Policy clearly explains what information we collect, why we collect it, and how we use and protect it.
Steps we take at 9bt to protect your privacy
Every transaction and piece of personal data is protected with military-grade 256-bit SSL encryption. No third party can access this information under any circumstances.
9bt never sells your personal data to third parties. Your data is used solely to improve the services provided on the platform.
You have the full right to view, correct, and delete your data. Simply contact our support team at any time and we will take action.
All data is stored on internationally certified servers. Regular security audits and backups are conducted to ensure your information is never lost.
We are fully transparent about which cookies we use and why. You have the option to disable all non-essential cookies.
In the event of a data breach, we will notify affected users within 72 hours and take immediate protective measures.
By creating an account or using the 9bt platform, you are considered to have read and fully accepted this Privacy Policy. Our support team is always available to help with any questions about how your data is being used.
9bt (https://9bt.pro) is an international-standard online gaming and betting platform serving users in Bangladesh and around the world. We believe every user's personal data belongs to them, and protecting that data is one of our most important responsibilities.
This Privacy Policy ("Policy") explains what types of personal data 9bt collects, how it is processed, how long it is retained, and what measures are taken to protect your data. This Policy applies to our website, mobile application, and all associated services.
9bt complies with international data protection laws and regulations. We follow the core principles of the GDPR (General Data Protection Regulation) and treat your right to privacy with the utmost respect.
9bt only collects data that is genuinely necessary. We do not collect any personal information beyond what is required. Full details are provided below.
9bt always follows a Data Minimisation policy. We never collect excessive or irrelevant information.
9bt uses collected data only for specific, legitimate purposes. A full list of how we use your data is provided below.
| Purpose | Data Used | Legal basis |
|---|---|---|
| Account creation and management | Name, Mobile Number, Date of Birth | Contractual Requirements |
| Payment Processing | Payment Number, Transaction Details | Contractual Requirements |
| Identity Verification (KYC) | NID / Passport | Legal obligations |
| Fraud Prevention | IP, device information, activity | Legitimate Interest |
| Customer Support | Name, Mobile Number, Account Details | Contractual Requirements |
| Promotional Messages (with consent) | Mobile, Email | Your Consent |
| Service Improvement | Browsing Data, Gaming Data | Legitimate Interest |
Cookies are small text files stored in your browser. 9bt uses the types of cookies listed below.
| Cookie type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions & security | Until end of session |
| Preference Cookies | Remembering Language & Interface Preferences | 1 year |
| Analytics Cookies | Understanding & improving site usage | 6 months |
| Marketing Cookies | Showing Relevant Ads & Offers | 30 days |
You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features to stop working correctly.
9bt uses multi-layered security measures to protect your data. Our security team monitors systems 24 hours a day, 7 days a week.
In the event of a data breach, we will notify affected users via SMS or email within 72 hours and take immediate protective measures.
Every 9bt user has full control over their own data. Contact our support team at any time to exercise any of your data rights.
You can request to see what data we hold about you at any time.
You may request corrections to any inaccurate or incomplete information.
You may request deletion of all your information under certain conditions.
You may request that we stop processing your information for specific purposes.
You may request an export of your data in a common, portable format.
You may object to marketing messages or the processing of certain information.
9bt strictly enforces an 18+ policy. Anyone under the age of 18 is strictly prohibited from creating an account or using the platform.
9bt does not retain data longer than necessary. The retention periods for different types of data are outlined below.
| Data Type | Retention period | Reason |
|---|---|---|
| Account Information | For the duration the account is active + 5 years | Legal requirements |
| Transaction history | 7 years | Financial regulations |
| KYC documents | 5 years after account closure | Regulatory Obligations |
| Gaming Log | 2 years | Dispute Resolution |
| Cookie data | 30 days — 1 year | Service Improvement |
| Support conversations | 3 years | Quality Improvement & Disputes |
Once the retention period expires, data is automatically deleted or fully anonymized.
9bt may update this Privacy Policy at any time as needed. We will notify you in advance of any significant changes.
For any questions, complaints, or requests regarding our Privacy Policy, please contact our Data Protection team.
Email: [email protected]
Support hours: 7 days a week, 24 hours a day
Language: Support is available in both Bengali and English.
We aim to respond to all data-related requests within 72 hours. Complex cases may take a little longer, but we treat every request with the seriousness it deserves.
Join over 500,000 Bangladeshi members on a platform they trust. Your data is always fully protected — with SSL encryption, a strict privacy policy, and 24/7 support, we've got you covered every step of the way.